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FAQ-About Vaping

What kinds of batteries should I use, and where can I get them?

If you're utilizing 18650 batteries in a regulated device, the Samsung 30Q, Sony VTC6, or LG HG2 are your best options. The Sony VTC5A, LG HE4, or Samsung 25R are the best alternatives if they aren't offered.

Only Sony, Samsung, LG, and Sanyo manufacture their own batteries. None of the other businesses make batteries. They are offering rewrapped versions of one of the aforementioned major four; you shouldn't purchase them since the battery within that wrap may change at any time and may not be suitable for vaping. Furthermore, there are no battery regulations, and the majority of those rewraps have fabricated amp and mah values.

If you're wondering where to acquire those batteries, IMR Batteries, Illumn, and Liion Wholesale are the three most recommended, reliable retailers. All of them are reliable, have affordable costs, and are authenticated by random sample testing. Picking up some extra battery covers and insulators is also a smart move to make for your emergency supply. Given that the battery wrap is typically the first component to become damaged, they are quite affordable and may significantly increase the battery life.

What causes my mod to heat up or even display overheat protection?

The device or the tank will often get excessively hot if you smoke for a long period. You cannot smoke it since it will display overheat protection. Remove the batteries (if they are changeable) and let the device alone for 30 minutes.

Please email us at store@geekvape.com if your gadget becomes so hot that you are unable to touch it or if the mod continues to display overheat protection even when it is not hot.

What's the Warranty Policy?
3 Months Warranty:
All items come with a 3-month warranty. The warranty period is calculated from the day when the order is delivered.
Note:
* Geekvape will be responsible for the shipping cost if the issue is caused by our side.
*Please make sure the item as original condition, then refund or reship would be arranged.

Six Simple Ways To Prevent Your Coil From Burning.
You could detect a faint burnt flavor and sense that something is off if your coil is just slightly burned. You should probably still change it since burned coils can release dangerous chemicals, as we all know.

When you have recently changed a burnt out coil, you could occasionally also experience a burnt flavor. The e-liquid may need to be changed other times, however occasionally this will go away after a few puffs.

The best ways to stop your coil from burning are:

1. Prime your coils
2. Stop chain vaping
3. Reduce power settings
4. Keep your vape tank topped up
5. Use an e-liquid with more PG
6. Try an e-liquid with less sweetener

What causes my gadget to heat up?

1. In most cases, if you vape for an extended period of time, the tank or device will get hot or the red lights will flash for 10 seconds. The gadget has to be turned off and unplugged for 30 minutes.
2. Please email us at store@geekvape.com if your gadget quickly becomes so hot that you can't touch it or if the mod isn't even hot but the red lights are flashing for 10 seconds.

Are any parts of the package missing?
Check the order shipping confirmation message and get in touch with our customer care at store@geekvape.com within 48 hours if there is anything missing from the delivery.

1. Provide your order number and missing item name ( SKU number )
2. Provide the real weight of your package
3. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received
4. If possible, please send us" Unpacking video"

The solutions for missing items:
*Once we confirm the problem, we will resend the missing item/accessory for free within the warranty period.
*Alternatively we can arrange a refund of the missing item for you.
(You also need to send us a picture of the S/N number, and security number.)